Rein Medical
Rein Medical

PRODUKTE

Service and support2024-08-30T15:45:22+00:00

Service and support

From technical assistance to general inquiries, we are here to ensure your experience with our solutions is smooth and satisfying.

We listen, we care, we deliver

Discover tailor-made IT solutions for your hospital – from efficient system management to innovative software development.
Rely on our comprehensive IT expertise to successfully master your digital challenges.

Efficient

Hardware protection

Individual support

Remote Control

Software Support

System maintenance

Updates

On site

Service packages

Our various service packages offer an efficient and cost-effective way to meet your individual needs, take advantage of your services and at the same time keep our product quality at an optimum level.

Software Support

System support incl. SMART OR

Our “System Support incl.
SMART OR” offers you an all-round service for analyzing and rectifying faults.
Our team is available on site to work with you to identify potential problems.

SMART OR Update & Upgrade

Optimize your SMART OR system with our Update & Upgrade service package for smooth module updates and functional software optimization.

Hardware Support

Hardware protection

Our hardware protection service package provides free spare parts to rectify hardware faults and labor to replace them.

DGUV V3 inspection incl.
System maintenance | 1x/year

With the DGUV V3 inspection service package incl.
system maintenance, the devices are serviced on site at the customer’s premises.

On-site service

Opt for our on-site service package, where your devices are repaired directly at the customer’s premises.

Technical training

Benefit from individual, technical training, whether on site, online or at our training center in Mönchengladbach.
Increase your specialist knowledge flexibly and tailor-made for an optimal training experience.

Overview

SOFTARE SUPPORT

System support incl. SMART OR
SMART OR OR Update & Upgrade

HARDWARE SUPPORT

System maintenance
Hardware protection
On-site service

TRAINING

Individual training

Contact us

Have you detected an error but can’t find the cause? You can get quick information and support from our employees here.Use our contact form: If you have urgent questions, simply contact us directly!Mon.-Thurs:8:00 – 12:3013:30 – 17:00 Fri:8:00 a.m. – 12:30 p.m.13:30 – 15:00

Tel. +49 2161 / 6984 -170

e-mail

Spare parts

Would you like to receive information about spare parts?
Please send us your request using one of our contact forms with the subject “Maintenance and repair”.
If you prefer a personal telephone call, you can reach us on the service number given above.

Drivers and downloads

Select a device and go directly to the download

Please note that a password is required to access this page.
This is: driver

consistently high quality.

[eeSFL]

AIO3XXC https://ftp.reinmedical.com/index.php/s/2MJEwe8j42qtKRZ/authenticate/showShare

Your device is not listed?
Then give us a call, we will support you!

Do you need support via screen sharing?
Get in touch with our support team and use our

[wpdm_package id=”2103″]

Identify serial number

Rein Medical requires the serial number of the device in question in order to process your problem.
The serial number of the CLINIO, SILENIO and iOi series is located on the back of the device.
Due to the design of the OPERION, the serial number cannot be viewed from the outside.
Consult the OR room plans in which the serial numbers and equipment features are documented.
If you have any questions, contact the person responsible for installation.
You will find the serial number of the device on the right-hand side of the front module behind the seal.

Device for repair

As soon as we have received the device, you will receive a quotation and information on the processing time from our customer service department.

Send in the device correctly

How to send in a device for repair:

  • Request an RMA number from Rein Medical Customer Service by e-mail.
    (service@reinmedical.com).
  • Fill in the return form.
    You can complete the form by hand or electronically in PDF format.
  • Clean and disinfect the faulty appliance.4.
    Enclose the completed return slip with the faulty appliance.
    Goods can only be accepted if the return slip is present!
    For safety reasons, potentially contaminated consignments will not be accepted.
    We reserve the right to clean the consignment at the sender’s expense.
  • Send the faulty device together with the RMA number and the return slip in the original packaging to the contact address.

Please note the following points when returning the goods in the interest of speedy processing:

  • Goods without an RMA number will be returned immediately
  • Ensure that the packaging is adequate.
    Electrical components must be delivered in antistatic packaging.
  • Products that arrive without a precise description of the fault will be returned unrepaired.
  • We reserve the right to charge for the analysis or to pass on the manufacturer’s charge for returns without precise details of the fault (defective, does not work, broken is not sufficient).
  • The existence of an unspecified / reset password will result in costs which we will pass on to you.
  • If the inspection reveals a fault due to external influences or a mechanical defect, we reserve the right to provide you with a cost estimate.
  • We accept no liability for loss of data.

IMPORTANT: Do not send in any devices for repair without an RMA number issued by us.
Goods without an RMA number will be returned immediately.
We cannot accept any liability for goods without an RMA number.

What is a bring-in guarantee?2024-02-26T16:23:58+00:00

Bring-in service with advance parts replacement initially means a standard bring-in warranty for the appliance or defective components.
However, so that the repair can be carried out quickly and defective parts do not have to be sent in beforehand, we offer an advance parts exchange for the components required for the function.

How do I change the time on the INFOBAR using the start and stop buttons?2024-02-26T16:23:30+00:00

As soon as you have connected the appliance to the mains, it is ready for use.
1. press and hold START for 10 seconds until the hour digits start flashing.
2. set the hour with STOP.
3. press START to confirm the hour.
The minute digits start to flash.
4. press STOP to set the minute.
5. press START to confirm the time.
Done!
The new time is now set.
How do I switch to summer/winter time at INFOBAR?2024-02-26T16:23:03+00:00

If the master module is configured so that the time is evaluated by timers, the time zone in which the clock is located must be set.
Summer time can also be set.
Set summer/winter time and time zone with START/STOP test:
1. press and hold the START button for 6 seconds.
The clock displays dSt for (Daylight Savings Time).
2. use the STOP button to switch daylight saving time on (on) or off (off).
3. confirm the selection with the START button.
ZonE is displayed.
4. press the STOP button to select the time zone 0-31 according to the table overleaf for the corresponding country.
5. press the START button to confirm the selection.
If a timer is connected correctly, the device will display the correct time within a few minutes.
Are shadowy images, image fragments or image shadows visible on the display?2024-02-26T16:21:48+00:00

These image phenomena occur when still images are displayed continuously (over several hours).
Switch the device off for several days or permanently display fast-moving images such as image noise to counteract the effect.
Do not display still images continuously for several hours.
Screen savers also help to avoid this effect.

How can I change the resolution of the display?2024-02-26T16:21:22+00:00

The resolution is controlled by the graphics card and the operating system.
The monitor displays the signal supplied by the graphics card 1:1 and cannot change the resolution itself.
Most graphics card manufacturers offer drivers and utilities that allow different resolutions to be used for different applications.

Can’t find your serial number?2024-02-26T16:20:41+00:00

Identify serial number

Rein Medical requires the serial number of the device in question in order to process your problem.
The serial number of the CLINIO, SILENIO and iOi series is located on the back of the device.
Due to the design of the OPERION, the serial number cannot be viewed from the outside.
Consult the OR room plans in which the serial numbers and equipment features are documented.
If you have any questions, contact the person responsible for installation.
You will find the serial number of the device on the right-hand side of the front module behind the seal. The screen flickers/the resolution changes at system startupIcon Arrow During the boot process and when the resolution is changed, the graphics card resets its graphics memory, which sometimes causes the screen to flicker.
This effect varies from card to card and is not a problem.

Do you want to activate DICOM presets?2024-02-26T16:18:32+00:00

Even if the OPERION/CLINIO is not a diagnostic device, you can still display grayscale image material for viewing and rely on a display in accordance with the DICOM standard.
Select the DICOM option in the OSD menu Display Settings > Gamma to load the DICOM preset.
The DICOM preset specifies the settings for contrast, brightness, gamma correction and other color settings.
You can therefore not set the above parameters when the DICOM preset is activated.
ATTENTION: Despite the DICOM preset, the device is not suitable for primary medical diagnosis.

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