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What is a bring-in guarantee?2024-02-26T16:23:58+00:00

Bring-in service with advance parts replacement initially means a standard bring-in warranty for the appliance or defective components.
However, so that the repair can be carried out quickly and defective parts do not have to be sent in beforehand, we offer an advance parts exchange for the components required for the function.

How do I change the time on the INFOBAR using the start and stop buttons?2024-02-26T16:23:30+00:00
As soon as you have connected the appliance to the mains, it is ready for use.
1. press and hold START for 10 seconds until the hour digits start flashing.
2. set the hour with STOP.
3. press START to confirm the hour.
The minute digits start to flash.
4. press STOP to set the minute.
5. press START to confirm the time.
Done!
The new time is now set.
How do I switch to summer/winter time at INFOBAR?2024-02-26T16:23:03+00:00
If the master module is configured so that the time is evaluated by timers, the time zone in which the clock is located must be set.
Summer time can also be set.
Set summer/winter time and time zone with START/STOP test:
1. press and hold the START button for 6 seconds.
The clock displays dSt for (Daylight Savings Time).
2. use the STOP button to switch daylight saving time on (on) or off (off).
3. confirm the selection with the START button.
ZonE is displayed.
4. press the STOP button to select the time zone 0-31 according to the table overleaf for the corresponding country.
5. press the START button to confirm the selection.
If a timer is connected correctly, the device will display the correct time within a few minutes.
Are shadowy images, image fragments or image shadows visible on the display?2024-02-26T16:21:48+00:00

These image phenomena occur when still images are displayed continuously (over several hours).
Switch the device off for several days or permanently display fast-moving images such as image noise to counteract the effect.
Do not display still images continuously for several hours.
Screen savers also help to avoid this effect.

How can I change the resolution of the display?2024-02-26T16:21:22+00:00

The resolution is controlled by the graphics card and the operating system.
The monitor displays the signal supplied by the graphics card 1:1 and cannot change the resolution itself.
Most graphics card manufacturers offer drivers and utilities that allow different resolutions to be used for different applications.

Can’t find your serial number?2024-02-26T16:20:41+00:00

Identify serial number

Rein Medical requires the serial number of the device in question in order to process your problem.
The serial number of the CLINIO, SILENIO and iOi series is located on the back of the device.
Due to the design of the OPERION, the serial number cannot be viewed from the outside.
Consult the OR room plans in which the serial numbers and equipment features are documented.
If you have any questions, contact the person responsible for installation.
You will find the serial number of the device on the right-hand side of the front module behind the seal. The screen flickers/the resolution changes at system startupIcon Arrow During the boot process and when the resolution is changed, the graphics card resets its graphics memory, which sometimes causes the screen to flicker.
This effect varies from card to card and is not a problem.

Do you want to activate DICOM presets?2024-02-26T16:18:32+00:00

Even if the OPERION/CLINIO is not a diagnostic device, you can still display grayscale image material for viewing and rely on a display in accordance with the DICOM standard.
Select the DICOM option in the OSD menu Display Settings > Gamma to load the DICOM preset.
The DICOM preset specifies the settings for contrast, brightness, gamma correction and other color settings.
You can therefore not set the above parameters when the DICOM preset is activated.
ATTENTION: Despite the DICOM preset, the device is not suitable for primary medical diagnosis.

Do you have any other technical questions about Rein Medical products?2024-01-11T08:14:51+00:00

Our experienced support team offers professional assistance.
Please have the model name and serial number of your device ready when contacting us.
Support.
Phone: +49 (0) 2161 / 6984-0

What does ZPA mean?2024-01-11T08:14:32+00:00

Equipotential bonding refers to an electrically conductive connection that minimizes different electrical potentials.
Equipotential bonding is often colloquially referred to as earthing. More about ZPA

How do I get access to drivers and software?2024-01-11T08:14:02+00:00

You can find drivers and software that we provide via this link.
Please note that a user name and password are required to access this page.
You will receive both from our support team.
Important: Do not install any drivers if you are not 100% sure.
If in doubt, please contact our support team!

What is ALS and what advantages does it offer?2024-01-11T08:13:34+00:00

ALS eliminates fluctuations in the backlight that can occur during the warm-up phase or due to temperature changes, for example.
In addition, this control system also compensates for the decrease in backlighting due to running time.
In combination with high-quality PID panels, the monitors deliver optimum, bright images even after many years.

What IP protection classes are there and what do they mean?2024-01-11T08:13:10+00:00

The IP protection classes determine the extent to which an electrical component can be exposed to environmental influences without being damaged or posing a safety risk.
More about IP protection classes

How do I send in a device for repair?2024-01-04T14:49:26+00:00

If possible, please have your processing number, serial number or customer number ready and call us.
Telephone number: 021616984-170 (RMA department).
IMPORTANT: Do not send any devices in for repair without an RMA number issued by us.
Goods without an RMA number will be returned immediately.
We cannot accept any liability for goods without an RMA number.

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