Service and Support

From technical assistance to general inquiries, we are here to ensure that your experience with our solutions is seamless and satisfying.

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service

We Listen, We Care, We Deliver

Discover tailored IT solutions for your hospital – from efficient system management to innovative software development. Rely on our comprehensive IT expertise to successfully overcome your digital challenges.

 

Efficient
Hardware protection
Individual support
Remote Control
Software Support
System maintenance
Updates
On site

Service Packages

Our various service packages offer an efficient and cost-effective way to meet your individual needs, avail service benefits, and maintain our product quality at an optimal level..

Request your custom quote!

Software Support

System Support inkl. SMART OR

Unser "System Support inkl. SMART OR" bietet ihr Rundum-Service für die Analyse und Behebung von Störungen. Unser Team steht vor Ort bereit, um gemeinsam mit Ihnen potenzielle Probleme zu identifizieren.

SMART OR Update & Upgrade

Optimieren Sie Ihr SMART OR System mit unserem Update & Upgrade Servicepaket für reibungslose Modulaktualisierungen und Funktionssoftware-Optimierung.

Hardware Support

Hardware Schutz

Unser Hardware Schutz Servicepaket,  stellt kostenlose Ersatzteile zur Behebung von Hardwarefehlern sowie Arbeitsleistungen für den Austausch bereit.

DGUV V3 Prüfung inkl. System Wartung | 1x/Jahr

Beim Servicepaket DGUV V3 Prüfung inkl. System Wartung erfolgt die Wartung der Geräte vor Ort beim Kunden.

Vor Ort Service

Entscheiden Sie sich für unser Vor Ort Servicepaket, bei dem die Reparatur Ihrer Geräte direkt beim Kunden erfolgt.

Technisches Training 

Profitieren Sie von individuellem, technischem Training, sei es vor Ort, online oder in unserem Schulungszentrum in Mönchengladbach. Steigern Sie Ihre Fachkenntnisse flexibel und maßgeschneidert für optimales Trainingserlebnis.

software
Hardware
training

Übersicht 

 

SOFTARE SUPPORT

System Support incl. SMART OR
SMART OR OR Update & Upgrade

HARDWARE SUPPORT

System Maintenance
Hardware Protection
On-Site Service

TRAINING

Customized Training 

Contact

If you've identified an issue but can't determine the cause, get quick information and support from our staff..

Use our contact form: 

Contact | Rein Medical 

For urgent questions, contact us directly!

Mon.-Thu. :
8:00 - 12:30 
13:30 - 17:00  

Fri. :
8:00 - 12:30 
13:30 - 15:00 

Tel. +49 2161 / 6984 -170

E-Mail service@reinmedical.com

Spare Parts

Interested in information about spare parts? Please send us your inquiry via one of our contact forms with the subject "Maintenance and Repair."

If you prefer a personal phone call, you can reach us at the service number provided above.

Drivers and Downloads

Select a device and go directly to the download.

Please note that access to this page requires a password. The password is: driver



If your device is not listed, give us a call, and we'll assist you! 

Need support via Screen Sharing? Contact our support and use our Teamviewer

Identify Serial Number

For processing your case, Rein Medical needs the serial number of the relevant device.

For CLINIO, SILENIO, and iOi series, the serial number is located on the back of the device.

For OPERION, consult the operating room plans, where serial numbers and features are documented. If you have questions, contact the installation supervisor. The serial number is on the right side of the front module behind the seal.

Device for Repair

Once the device arrives, you will receive a quote and information on processing time from our customer service.

Send the device for repair

  • +Request an RMA number from Rein Medical customer service via email (service@reinmedical.com).
  • Fill out the return form, either by hand or electronically in PDF format.
  • Clean and disinfect the faulty device.
  • Include the completed return form with the faulty device. The goods acceptance is only possible with the attached return form. For safety reasons, potentially contaminated shipments will not be accepted. We reserve the right to clean the shipment for the sender at cost.
  • Send the faulty device with the RMA number and the return form in the original packaging to the contact address.

Please note the following points for the return of goods for a prompt processing:

  • Shipments without an RMA number will be immediately returned.
  • Ensure adequate packaging. Electrical components must be delivered in anti-static packaging.
  • Products arriving without a precise description of the fault will be returned unrepaired.
  • For returns without a specific fault description (defective, not working, broken is not sufficient), we reserve the right to charge for the analysis or pass on the manufacturer's charges.
  • The presence of an undisclosed/reset password will lead to costs, which we will pass on to you.
  • If during the inspection a fault due to external influences or a mechanical defect is identified, we reserve the right to provide you with a cost estimate.
  • We do not assume liability for data loss.

IMPORTANT: Do not send devices for repair without an RMA number provided by us. Shipments without an RMA number will be immediately returned. We cannot take any responsibility for shipments without an RMA number.