{"id":5088,"date":"2024-01-04T14:35:41","date_gmt":"2024-01-04T14:35:41","guid":{"rendered":"https:\/\/reinmedical.com\/contact-us\/"},"modified":"2025-08-12T14:15:13","modified_gmt":"2025-08-12T14:15:13","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/reinmedical.com\/en\/contact-us\/","title":{"rendered":"Contact us"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background fusion-parallax-none nonhundred-percent-fullwidth non-hundred-percent-height-scrolling lazyload gradient-container-1\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-background-size:cover;--awb-flex-wrap:wrap;\" data-bg=\"https:\/\/reinmedical.com\/wp-content\/uploads\/2024\/01\/Hintergrund.png\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><h1 style=\"text-align: center;\"><span style=\"color: #ffffff;\">Hello. Hola. Hello.    <span class=\"text-nowrap\">\u4eca\u65e5\u306f.<\/span><\/span><\/h1>\n<p style=\"text-align: center;\"><span style=\"color: #ffffff;\"><small>No need to be shy, we speak English, German, Spanish, Japanese<\/small><\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-bg-color:var(--awb-color1);--awb-bg-color-hover:var(--awb-color1);--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2 fusion-animated fusion-text-no-margin\" style=\"--awb-text-color:var(--awb-color5);--awb-margin-top:80px;--awb-margin-bottom:60px;--awb-text-font-family:&quot;Rajdhani&quot;;--awb-text-font-style:normal;--awb-text-font-weight:300;\" data-animationType=\"fadeInLeft\" data-animationDuration=\"0.3\" data-animationOffset=\"top-into-view\"><h2 style=\"text-align: center;\"><a href=\"https:\/\/reinmedical.com\/en\/contact-form\/\"><span style=\"color: #99ccff;\">Contact form<\/span><\/a><\/h2>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-bg-color:var(--awb-color1);--awb-bg-color-hover:var(--awb-color1);--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-3 fusion-animated fusion-text-no-margin\" style=\"--awb-text-color:var(--awb-color5);--awb-margin-top:80px;--awb-margin-bottom:60px;--awb-text-font-family:&quot;Rajdhani&quot;;--awb-text-font-style:normal;--awb-text-font-weight:300;\" data-animationType=\"fadeInLeft\" data-animationDuration=\"0.3\" data-animationOffset=\"top-into-view\"><h2 style=\"text-align: center;\"><a href=\"https:\/\/www.google.de\/maps\/place\/Rein+Medical+GmbH\/@51.1818769,6.4469084,18z\/data=!4m6!3m5!1s0x47b8acb8620eeefb:0x482b3679f34556e3!8m2!3d51.1821342!4d6.4492206!16s%2Fg%2F1ptx_nt9d?entry=ttu&amp;g_ep=EgoyMDI1MDgwNi4wIKXMDSoASAFQAw%3D%3D\"><span style=\"color: #99ccff;\">How to find us<\/span><\/a><\/h2>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div ><a class=\"fusion-button button-flat button-xlarge button-custom fusion-button-default button-1 fusion-button-default-span \" style=\"--button_accent_color:var(--awb-color5);--button_accent_hover_color:var(--awb-color1);--button_border_hover_color:var(--awb-color1);--button_border_width-top:20px;--button_border_width-right:40px;--button_border_width-bottom:20px;--button_border_width-left:40px;--button-border-radius-top-left:0;--button-border-radius-top-right:0;--button-border-radius-bottom-right:0;--button-border-radius-bottom-left:0;--button_gradient_top_color:var(--awb-color1);--button_gradient_bottom_color:var(--awb-color1);--button_gradient_top_color_hover:hsla(var(--awb-color5-h),calc(var(--awb-color5-s) - 5%),calc(var(--awb-color5-l) - 10%),var(--awb-color5-a));--button_gradient_bottom_color_hover:hsla(var(--awb-color5-h),calc(var(--awb-color5-s) - 5%),calc(var(--awb-color5-l) - 10%),var(--awb-color5-a));--button_margin-top:0px;--button_margin-right:50px;--button_margin-bottom:50px;--button_margin-left:0px;\" target=\"_self\" href=\"https:\/\/ftp.reinmedical.com\/index.php\/s\/Q3j6sLAmXyFCbRj\/authenticate\/showshare\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Downloads<\/span><\/a><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling gradient-container-2\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-1 .fusion-panel { border-color:var(--awb-color3); }.fusion-faqs-wrapper #accordian-1 .fusion-panel:hover{ border-color: var(--awb-color3); }.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box:before{ font-size: 16px;width: 16px;}.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box{ color: var(--awb-color1);}.fusion-accordian #accordian-1.fusion-toggle-icon-right .fusion-toggle-heading{ margin-right: 34px;}.fusion-accordian  #accordian-1 .panel-title a{font-family:var(--awb-typography1-font-family);font-weight:var(--awb-typography1-font-weight);font-style:var(--awb-typography1-font-style);}.fusion-accordian  #accordian-1 .panel-title a:not(:hover){}.fusion-accordian  #accordian-1 .toggle-content{font-family:var(--awb-typography4-font-family);font-weight:var(--awb-typography4-font-weight);font-style:var(--awb-typography4-font-style);}.fusion-accordian #accordian-1 .fa-fusion-box { background-color: var(--awb-color5) !important;border-color: var(--awb-color5) !important;}.fusion-accordian #accordian-1 .panel-title a:hover,.fusion-accordian #accordian-1 .panel-title a.hover { color: var(--awb-color4);}.fusion-faq-shortcode .fusion-accordian #accordian-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-color4);}.fusion-accordian #accordian-1 .panel-title .active .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a.hover .fa-fusion-box { background-color: var(--awb-color4)!important;border-color: var(--awb-color4)!important;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><ul role=\"menu\" class=\"fusion-filters clearfix\"><li role=\"presentation\" class=\"fusion-filter fusion-filter-all fusion-active\"><a role=\"menuitem\" data-filter=\"*\" href=\"#\">All<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".general-en\" href=\"#\">General<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".service-en\" href=\"#\">Service<\/a><\/li><\/ul><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-right\" id=\"accordian-1\"><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-5565 service-en \"><span class=\"entry-title rich-snippet-hidden\">What is a bring-in guarantee?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/reinmedical.com\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-02-26T16:23:58+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-5565\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-5565\" href=\"#collapse-1-5565\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What is a bring-in guarantee?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-5565\" aria-labelledby=\"faq_1-5565\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Bring-in service with advance parts replacement initially means a standard bring-in warranty for the appliance or defective components.<br \/>\nHowever, so that the repair can be carried out quickly and defective parts do not have to be sent in beforehand, we offer an advance parts exchange for the components required for the function. <\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-5558 service-en \"><span class=\"entry-title rich-snippet-hidden\">How do I change the time on the INFOBAR using the start and stop buttons?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/reinmedical.com\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-02-26T16:23:30+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-5558\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-5558\" href=\"#collapse-1-5558\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I change the time on the INFOBAR using the start and stop buttons?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-5558\" aria-labelledby=\"faq_1-5558\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div id=\"faq-5\" class=\"collapse show\" data-parent=\"#accordion-jobs\">\n<div class=\"card-body\">  As soon as you have connected the appliance to the mains, it is ready for use.<br \/>\n1. press and hold START for 10 seconds until the hour digits start flashing.<br \/>\n2. set the hour with STOP.<br \/>\n3. press START to confirm the hour.<br \/>\nThe minute digits start to flash.<br \/>\n4. press STOP to set the minute.<br \/>\n5. press START to confirm the time.<br \/>\nDone!<br \/>\nThe new time is now set.          <\/div>\n<\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-5550 service-en \"><span class=\"entry-title rich-snippet-hidden\">How do I switch to summer\/winter time at INFOBAR?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/reinmedical.com\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-02-26T16:23:03+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-5550\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-5550\" href=\"#collapse-1-5550\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I switch to summer\/winter time at INFOBAR?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-5550\" aria-labelledby=\"faq_1-5550\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div id=\"faq-4\" class=\"collapse show\" data-parent=\"#accordion-jobs\">\n<div class=\"card-body\">  If the master module is configured so that the time is evaluated by timers, the time zone in which the clock is located must be set.<br \/>\nSummer time can also be set.<br \/>\nSet summer\/winter time and time zone with START\/STOP test:<br \/>\n1. press and hold the START button for 6 seconds.<br \/>\nThe clock displays dSt for (Daylight Savings Time).<br \/>\n2. use the STOP button to switch daylight saving time on (on) or off (off).<br \/>\n3. confirm the selection with the START button.<br \/>\nZonE is displayed.<br \/>\n4. press the STOP button to select the time zone 0-31 according to the table overleaf for the corresponding country.<br \/>\n5. press the START button to confirm the selection.<br \/>\nIf a timer is connected correctly, the device will display the correct time within a few minutes.            <\/div>\n<\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-5551 service-en \"><span class=\"entry-title rich-snippet-hidden\">Are shadowy images, image fragments or image shadows visible on the display?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/reinmedical.com\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-02-26T16:21:48+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-5551\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-5551\" href=\"#collapse-1-5551\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are shadowy images, image fragments or image shadows visible on the display?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-5551\" aria-labelledby=\"faq_1-5551\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>These image phenomena occur when still images are displayed continuously (over several hours).<br \/>\nSwitch the device off for several days or permanently display fast-moving images such as image noise to counteract the effect.<br \/>\nDo not display still images continuously for several hours.<br \/>\nScreen savers also help to avoid this effect.   <\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-5543 service-en \"><span class=\"entry-title rich-snippet-hidden\">How can I change the resolution of the display?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/reinmedical.com\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-02-26T16:21:22+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-5543\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-5543\" href=\"#collapse-1-5543\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How can I change the resolution of the display?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-5543\" aria-labelledby=\"faq_1-5543\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The resolution is controlled by the graphics card and the operating system.<br \/>\nThe monitor displays the signal supplied by the graphics card 1:1 and cannot change the resolution itself.<br \/>\nMost graphics card manufacturers offer drivers and utilities that allow different resolutions to be used for different applications.  <\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-5546 service-en \"><span class=\"entry-title rich-snippet-hidden\">Can&#8217;t find your serial number?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/reinmedical.com\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-02-26T16:20:41+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-5546\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-5546\" href=\"#collapse-1-5546\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can&#8217;t find your serial number?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-5546\" aria-labelledby=\"faq_1-5546\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><h2>Identify serial number<\/h2>\n<p>  Rein Medical requires the serial number of the device in question in order to process your problem.<br \/>\nThe serial number of the CLINIO, SILENIO and iOi series is located on the back of the device.<br \/>\nDue to the design of the OPERION, the serial number cannot be viewed from the outside.<br \/>\nConsult the OR room plans in which the serial numbers and equipment features are documented.<br \/>\nIf you have any questions, contact the person responsible for installation.<br \/>\nYou will find the serial number of the device on the right-hand side of the front module behind the seal.      The screen flickers\/the resolution changes at system startupIcon Arrow During the boot process and when the resolution is changed, the graphics card resets its graphics memory, which sometimes causes the screen to flicker.<br \/>\nThis effect varies from card to card and is not a problem. <\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-5537 service-en \"><span class=\"entry-title rich-snippet-hidden\">Do you want to activate DICOM presets?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/reinmedical.com\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-02-26T16:18:32+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-5537\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-5537\" href=\"#collapse-1-5537\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you want to activate DICOM presets?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-5537\" aria-labelledby=\"faq_1-5537\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Even if the OPERION\/CLINIO is not a diagnostic device, you can still display grayscale image material for viewing and rely on a display in accordance with the DICOM standard.<br \/>\nSelect the DICOM option in the OSD menu Display Settings &gt; Gamma to load the DICOM preset.<br \/>\nThe DICOM preset specifies the settings for contrast, brightness, gamma correction and other color settings.<br \/>\nYou can therefore not set the above parameters when the DICOM preset is activated.<br \/>\nATTENTION: Despite the DICOM preset, the device is not suitable for primary medical diagnosis.    <\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4848 general-en \"><span class=\"entry-title rich-snippet-hidden\">Do you have any other technical questions about Rein Medical products?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/reinmedical.com\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-01-11T08:14:51+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4848\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4848\" href=\"#collapse-1-4848\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you have any other technical questions about Rein Medical products?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4848\" aria-labelledby=\"faq_1-4848\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Our experienced support team offers professional assistance.<br \/>\nPlease have the model name and serial number of your device ready when contacting us.<br \/>\nSupport.<br \/>\nPhone: +49 (0) 2161 \/ 6984-0   <\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4854 general-en \"><span class=\"entry-title rich-snippet-hidden\">What does ZPA mean?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/reinmedical.com\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-01-11T08:14:32+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4854\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4854\" href=\"#collapse-1-4854\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What does ZPA mean?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4854\" aria-labelledby=\"faq_1-4854\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Equipotential bonding refers to an electrically conductive connection that minimizes different electrical potentials.<br \/>\nEquipotential bonding is often colloquially referred to as earthing.   <a href=\"https:\/\/reinmedical.com\/ZPA\"><a href=\"https:\/\/reinmedical.com\/ZPA\">More about ZPA<\/a><\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4842 general-en \"><span class=\"entry-title rich-snippet-hidden\">How do I get access to drivers and software?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/reinmedical.com\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-01-11T08:14:02+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4842\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4842\" href=\"#collapse-1-4842\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I get access to drivers and software?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4842\" aria-labelledby=\"faq_1-4842\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>You can find drivers and software that we provide via <a href=\"ftp:\/\/ftp.reinmedical.com\">this link<\/a>.<br \/>\nPlease note that a user name and password are required to access this page.<br \/>\nYou will receive both from our <a href=\"https:\/\/reinmedical.com\/contact\">support<\/a> team.<br \/>\nImportant: Do not install any drivers if you are not 100% sure.<br \/>\nIf in doubt, please contact our support team!    <\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4845 general-en \"><span class=\"entry-title rich-snippet-hidden\">What is ALS and what advantages does it offer?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/reinmedical.com\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-01-11T08:13:34+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4845\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4845\" href=\"#collapse-1-4845\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What is ALS and what advantages does it offer?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4845\" aria-labelledby=\"faq_1-4845\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>ALS eliminates fluctuations in the backlight that can occur during the warm-up phase or due to temperature changes, for example.<br \/>\nIn addition, this control system also compensates for the decrease in backlighting due to running time.<br \/>\nIn combination with high-quality PID panels, the monitors deliver optimum, bright images even after many years.  <\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4837 general-en \"><span class=\"entry-title rich-snippet-hidden\">What IP protection classes are there and what do they mean?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/reinmedical.com\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-01-11T08:13:10+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4837\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4837\" href=\"#collapse-1-4837\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What IP protection classes are there and what do they mean?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4837\" aria-labelledby=\"faq_1-4837\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The IP protection classes determine the extent to which an electrical component can be exposed to environmental influences without being damaged or posing a safety risk.<br \/>\nMore about IP protection classes <\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-5098 general-en \"><span class=\"entry-title rich-snippet-hidden\">How do I send in a device for repair?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/reinmedical.com\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-01-04T14:49:26+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-5098\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-5098\" href=\"#collapse-1-5098\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I send in a device for repair?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-5098\" aria-labelledby=\"faq_1-5098\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If possible, please have your processing number, serial number or customer number ready and call us.<br \/>\nTelephone number: 021616984-170 (RMA department).<br \/>\nIMPORTANT: Do not send any devices in for repair without an RMA number issued by us.<br \/>\nGoods without an RMA number will be returned immediately.<br \/>\nWe cannot accept any liability for goods without an RMA number.    <\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-5088","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Contact us - Rein Medical<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/reinmedical.com\/en\/contact-us\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact us - Rein Medical\" \/>\n<meta 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